Terms & Conditions

Appointments are primarily booked through the online booking system (24/7) or by phone during customer service hours (Mon–Fri, 9 am–5 pm). In the online booking system, the customer selects a suitable service and time and provides the necessary contact details for the booking. The customer is responsible for the accuracy of the information provided.

The appointment becomes binding once it has been confirmed in the system or verbally by phone. A booking confirmation is sent to the customer by email and/or text message, provided that the contact details have been given. It is the customer’s responsibility to check that the booking details are correct (date, time and service).

The right is reserved to change the booked time if necessary, for example due to illness or another unforeseen obstacle. In such cases, the customer will be contacted as soon as possible to agree on a new appointment time.

A booked appointment must be cancelled or rescheduled no later than 24 hours before the scheduled start time, unless otherwise agreed. Cancellations or rescheduling must be made by phone or text message to number 041 325 5642.

If the cancellation is made later than 24 hours before the booked time, or if the appointment cannot be carried out as planned due to reasons attributable to the customer, the full price of the booked service will be charged. This also applies to situations where the physiotherapist is unable to reach the customer due to incorrect customer information or another obstacle caused by the customer.

In cases of sudden illness or other compelling obstacles, contact is requested as soon as possible so that the appointment can be moved to another time.

Updated: 19 April 2026